What software do travel agents use?
Most travel agencies use two kinds of software: one to book seats, and one to run the agency. Here is what each does, in plain words, and what a small agency really needs.
What you get
1. A system to book seats
A GDS (Amadeus, Sabre, Travelport), the airlines' own agent portals, or a consolidator who books for you. This is where fares are found and tickets are issued.
2. Ticket paperwork
The customer needs a clear e-ticket or itinerary and a receipt with the agency's name. Many agencies still retype these in Word or Excel. Parvaz makes them from the booking.
3. Accounting and back office
Every ticket is a sale and a purchase. The back office tracks payments, supplier balances, expenses, cash and profit, often in more than one currency.
4. Customers and passengers
Names, passport numbers and phone numbers, so a returning customer is not typed again. Big agencies buy a CRM; a small one needs a good passenger list.
5. Messages
Tickets are mostly sent on WhatsApp and e-mail now. A link the customer can open, and a QR code on the ticket, save calls.
What a small agency needs
Keep booking where you book today. For everything after the booking, one app on the phone covers tickets, passengers and money. That is what Parvaz is for.
How it works
Three steps. About one minute.
1. Book the seat
In your GDS, the airline portal or with your consolidator.
2. Make the paperwork
Parvaz fills the e-ticket and receipt from the booking.
3. Keep the books
The sale, the supplier cost and the payment are recorded.
Questions
What is a GDS?
A Global Distribution System: the network that connects travel agencies to airline seats and fares. Amadeus, Sabre and Travelport are the big three. Agencies use one, or an airline portal, or a consolidator who has one.
What booking system do travel agents use?
Large agencies book in a GDS. Many small agencies book on the airlines' agent portals or through a consolidator. The paperwork and the money are handled in separate software.
Do small travel agencies need expensive software?
No. A small agency needs its tickets, passengers and books in one place. Parvaz does that for 10 USD a month, with unlimited staff.No. A small agency needs its tickets, passengers and books in one place. Parvaz does that for 7.70 USD a month in Afghanistan, with unlimited staff.No. A small agency needs its tickets, passengers and books in one place. Parvaz does that for 10 USD a month, with unlimited staff.
Can I use Excel instead?
Many agencies start with Excel. It breaks when you have several staff, several currencies or partial payments: totals stop matching and nobody knows the latest copy. Parvaz keeps one shared, live record.
Does Parvaz replace my GDS?
No. It works next to it: you book there, and Parvaz handles everything after the booking.