Terms of use

Parvaz is a service for businesses (travel agencies), provided by [to be added] ("we"). By using Parvaz, your agency accepts these terms. Prices, the start date and anything special are agreed between your agency and us separately; if that agreement says something different, it counts over these terms.

If you use Parvaz as a member of an agency's staff, you agree to the rules on accounts and fair use below.

• We create the agency and its first manager. Managers add and remove their own staff and choose each person's role (Manager, Agent or Viewer).
• Each account is for one person. Do not share your PIN, and choose one that is hard to guess.
• The agency is responsible for what its staff do in Parvaz, and for removing people who should no longer have access.
• Tell us at once if you think someone else has used your account.

The records your agency enters belong to your agency. We store and process them only to provide Parvaz to you, as described in the Privacy policy — this is our data-processing agreement with your agency.

Your agency is responsible for being allowed to collect its customers' information, for telling them how it is used, and for keeping it correct. Do not store information you are not allowed to have.

We keep your records confidential, protect them, and make sure the companies that help us do the same. When the agreement ends, we give your agency a copy on request and then delete the records.

Parvaz turns what you enter into e-ticket receipts, invoices and reports. It is not an airline, a booking system (GDS) or a ticket issuer, and a Parvaz receipt is not a ticket on its own. Your agency is responsible for every detail it prints or shares.

Never use Parvaz to make false, changed or misleading documents. Customer links show a ticket to anyone who has the link; share them only with the right person and switch them off when they are no longer needed.

AI is optional and works only when we have turned it on for your agency and someone presses an AI button. It uses your agency's AI credit.

AI can misread or invent details. Always check what it fills in before you save or print. The documents you send are read by DeepSeek in China (see AI features in the Privacy policy). Do not send documents that you are not allowed to share.

Do not use Parvaz:

• for anything illegal, for fraud, or to break sanctions or travel rules;
• to break into accounts, our servers or other people's data, or to test our security without our written permission;
• to overload the service, copy it, or take its code apart;
• to send harmful or abusive messages in team discussions.

We may pause an account or an agency to stop misuse, and we will tell you why unless the law or safety stops us.

Fees and AI credit are agreed between your agency and us outside the app. There are no purchases inside the app. If fees are not paid, we may suspend the agency after telling the manager; a suspended agency can still see its records but cannot change them.

We work hard to keep Parvaz running, and you can keep working without internet: your changes sync when you are back online. Sometimes we need maintenance, and problems with networks or providers can happen, so we cannot promise that Parvaz will always be available or free of errors.

We improve Parvaz all the time. If we remove something important that your agency uses, we tell managers in advance. We make daily backups, but please also keep your own copies of important documents.

Your agency can stop using Parvaz at any time by telling us. We can end the service with 30 days' notice, or straight away if the terms are seriously broken.

Before an agency is deleted, its manager can ask us for a full copy of its records. After deletion, the records are gone from our servers at once and from backups within 14 days.

As far as the law allows: we are not responsible for indirect losses such as lost profit or lost business, or for losses caused by wrong information entered by your agency or by AI output that was not checked; and our total responsibility is limited to the fees your agency paid us in the 12 months before the problem.

Nothing in these terms limits responsibility that the law does not allow to be limited, for example for fraud.

We may update these terms. We change the version and date at the top, and for important changes we tell managers in the app at least 30 days before they apply. If your agency does not agree, it can stop using Parvaz.

These terms are governed by the law of [to be added]. If there is a problem, please contact us first — most problems can be solved by talking. If not, the courts of [to be added] decide.

Questions about these terms: write to us.