Delete your account

1. 1Open Parvaz and sign in.
2. 2Go to Settings → Account.
3. 3Press Delete my account.
4. 4Type your PIN, then type DELETE to confirm.

That's it — you are signed out on every device and the account is gone. Before you do it, you can press Download my data on the same screen to keep a copy.

Use this form if you cannot sign in any more. Write the username you used to sign in. To protect your account, we may contact you or your agency's manager to check that the request really comes from you.

• Your name and username (the username can be used again by someone else).
• Your PIN or password.
• Every signed-in session and app sign-in, on all your devices.
• Your passkeys (fingerprint or face unlock), linked Google or Apple sign-ins, push-notification addresses and phone tokens.
• Your list of notifications and what you had read in discussions.
• Your place in every team.

These belong to your agency, not to your personal account, so they stay:

• Tickets, passengers, customers and bookkeeping you created or changed. Their change history keeps the name you had at the time, so the agency can still see who did what.
• Messages you wrote in team discussions. They now show "Deleted user".
• Your team's AI usage counts.

Our security log keeps a record of sign-ins and account changes for 24 months, including that the account was deleted. Want the agency to remove something too? Ask your manager.

In the app

At once.

With the form

Within 30 days, usually within a week. We tell you when it is done if you leave a way to contact you.

Backups

Copies in our backups disappear within 14 days.

A team must always have a manager. If you are the only manager and other people are still in the team, Parvaz will ask you to make one of them a manager first (Team → the person → Role: Manager). If you are the only person in your agency, you can delete your account straight away; your agency's records stay until the agency itself is deleted.

To delete your agency and all of its records (tickets, passengers, bookkeeping, discussions), the agency's manager should contact us. We can first give you a full copy. After deletion everything is gone from our servers at once and from backups within 14 days.

If an agency keeps your passport or ticket details in Parvaz, please ask that agency to delete them — they control their records. If the agency does not answer, contact us and we will help.

Questions about deleting an account: