Help and support
Version 1.0 ·
Answers to the most common questions, and how to reach us.
Contact us
For help with your account, ask your agency's manager first — they can do most things at once. For anything else, or if you are a manager:
Provider[to be added]
[to be added]
Email[to be added]
Our contact details will be added here soon. Until then, ask your agency's manager.
Questions and answers
I forgot my PIN. What do I do?
Ask your agency's manager. In Parvaz they open Team, choose your name and press Reset PIN. They give you the new 6-digit PIN; you sign in with it once and then choose your own. There is no "forgot PIN" email, because Parvaz accounts have no email address.
My manager can't reset my PIN.
If you are in more than one agency, or you are the manager yourself, the Parvaz team resets it. Your manager (or you) can contact us.
Can I sign in with Google or Apple?
Yes, once it is linked to the Parvaz account you already have. "Continue with Google" and "Continue with Apple" never create a new account — your manager does that. You can unlink it in Settings at any time.
It says my account is locked.
After 5 wrong tries, wait 15 minutes and try again. After 30 wrong tries in one day the account stays locked until Parvaz unlocks it — ask your manager to contact us.
How do I add a new staff member?
Managers: open Team and press Add. Choose a username and a role (Manager, Agent or Viewer). Parvaz shows a PIN once — give it to the person; they choose their own at their first sign-in.
Can I work without internet?
Yes. Parvaz keeps your team's records on your device and sends your changes when the internet is back. Signing in for the first time needs internet.
How do I install the app?
See Download. Parvaz also works in any modern browser.
The AI filled in something wrong.
AI can misread a photo. Always check the details before you press Save, and correct them by hand. A clearer, straight photo helps.
How do I get a copy of my data?
Settings → Account → Download my data gives you a file with your own account data. For your agency's records (tickets, passengers, bookkeeping), ask your manager or contact us.
How do I delete my account?
Settings → Account → Delete my account, or use the form on Delete your account.
A customer wants their details removed.
Their details belong to your agency. A manager can delete the person and their tickets in Parvaz. If you need help, contact us.
I found a security problem.
Please tell us right away using the contact details above, and do not share it publicly until we have fixed it. Thank you!